Refund Policy

Eligible Items

Refunds are available for unused, undamaged products returned in their original packaging. Items must be in resalable condition with all accessories, documentation, and proof of purchase included.

Timeframe

Refund requests must be submitted within 14 calendar days of delivery. Requests made after this period may not qualify unless required by applicable consumer protection laws.

Refund Procedure

To initiate a refund:

• Contact our support team with your order number.
• Provide a brief explanation and, if applicable, photos of the item.
• Await return authorization instructions.

Conditions

Refunds are processed after inspection and approval. Shipping fees are non-refundable unless the return is due to our error. Customers are responsible for return shipping costs unless otherwise stated.

Non-Refundable Items

• Items marked as final sale or clearance.
• Customized or personalized products.
• Digital downloads or services already delivered.
• Products damaged due to misuse or negligence.

Refund Processing

Approved refunds are issued to the original payment method within 5–10 business days. Processing times may vary depending on your financial institution.